Check point

   ▶If your robot is next to you, please
      check the color of LED.
   ▷The robot LED is green.
   ▶It looks like your robot has been reset.
      Please setup your robot again.

   ▷No. Robot is at home and I'm outside.
   ▶Please check if the robot is discharging
      state.
   ▶If the robot is discharged, the
      smartphone says "I cannot find the
      robot".
   ▷The robot is still charging, but I can not
      connect.
   ▶If so, is your smartphone is well
      connected to the internet?
   ▷Yes. The smartphone is connecting to
      the Internet without problems.

   ▶If the robot is not next to you,
      please contact the Customer Center and
      tell the robot name
      APPBOT-XXXXXX (6 digits).
   ▶You can check the status of the robot
      with the robot name.

                  

Check point

   ▷I've used my robot well, but it
      doesn't have any response since
      I was undock it.
   ▶Can you please turn off and turn
      it on again?
   ▷I do not get any response even
      if I press the power button.
   ▶Then, when you put your robot
      on the charging station,
      do you get a purple light?
   ▷No, it just keeps a blue light.
   ▶Please contact to customer service
      center.

                        

Check point

   ▶Robot and smartphone's communication is not smooth. Does your smartphone connected
      via slow communication such as 3G?
   ▷No. It is connected with LTE / wifi.
   ▶Do you use a rate plan that limits the speed of data communication after a certain amount
      of use?
   ▷No. The internet connection is working very well.

   ▶Are you using a portable wifi?
   ▷No. I am using just a common home Router.

   ▶A home router installed in your home may have experienced a temporary failure.
      Please turn the router off and on again.
   ▶If still not working, please contact to customer center.

Check point

   ▶When you disconnect and reconnect the cable, is the light flashing and the station rotate?
   ▷No. There is no response. There is no light.
   ▶The adapter may have a problem. Please contact to customer center.

   ▷The light is flashing but it does not rotate.
   ▶The station motor may be defective. We will proceed AS.

   ▷The sound of the station is too loud when it rotate.
   ▶The station motor may be defective. We will proceed AS.

   ▷The station is only rotating in one direction.
   ▶The station sensor may be defective. We will proceed AS.

   ▷The golden pin stuck inside and does not go out.
   ▶Please contact to customer center for your AS.